Refund policy
Return & Refund Policy
Effective Date: September 20, 2026
At Goyal Style, we want you to be happy with your purchase. Since our products are made and fulfilled on a print-on-demand (POD) basis, each order is specially prepared for you after it is placed. Because of this, our return and refund policy is different from that of conventional retail stores.
Please read this policy carefully before placing your order.
1. Order Cancellation
Because our products are made specifically for each order, we begin processing orders shortly after they are placed.
Once an order has entered processing or production, it generally cannot be cancelled or modified.
If you need to request a cancellation, please contact us as soon as possible after placing your order at:
Phone: 9950409900
Address: Village Post Hajiwas, Tehsil Raipur, District Beawar, Rajasthan – 306105
A cancellation request is not guaranteed once the order has entered production or fulfillment.
2. Returns for Damaged, Defective or Misprinted Products
We accept return/replacement claims when the product you receive has a genuine manufacturing, printing, fulfillment, or transit-related defect.
Examples may include:
- Product received with a printing defect
- Incorrect product sent
- Product damaged during transportation
- Manufacturing defect
- Significant defect that makes the product unusable
- Product received in a different size or variant from what was ordered due to a fulfillment error
Claim Period
You must contact us within 7 days from the date of delivery to report a damaged, defective, misprinted, or incorrect product.
Claims submitted after 7 days may not be eligible for a free replacement or refund.
This timeframe is consistent with the claim period required by our POD fulfillment partner.
3. Unboxing Video & Photographic Evidence
For damaged, defective, misprinted, or incorrect products, we strongly require an unboxing video showing the package being opened from its original condition.
Please keep the following evidence:
- A continuous video of the package being opened.
- Clear photographs of the product.
- Clear photographs/videos showing the defect or damage.
- Photographs of the original packaging and courier package.
- A photograph of the shipping label, where applicable.
- Your order number.
The unboxing video is particularly important because it helps us and our fulfillment partner determine whether the issue occurred before delivery or during opening.
If sufficient evidence is not provided and the issue cannot be verified, the claim may be rejected. Qikink specifically states that it may not be liable for refunds or replacements where the cause of damage cannot be verified because an unboxing video was not provided.
Important
If the courier package appears visibly damaged when you receive it, please take photographs before opening it and mention the damage to the delivery person/courier wherever possible.
If the product/package is damaged while being opened with scissors, a knife, or another sharp object, a replacement or refund may not be possible unless the required unboxing video and packaging evidence are available.
4. Wrong Size Ordered by Customer
Please carefully check the size chart before placing your order.
If you select the wrong size while placing your order, this is considered a customer ordering error and is not treated as a manufacturing defect.
Therefore:
- We do not provide a free refund simply because the customer selected the wrong size.
- We do not provide a free size exchange for a correctly manufactured product.
- Any replacement/new order for a customer-selected wrong size may be placed at the customer's expense.
This is because our products are manufactured specifically for the order, and our POD fulfillment partner does not treat customer-selected wrong sizes as defective products.
Size Measurement Variation
Apparel manufacturing can have minor measurement variations. A measurement tolerance of approximately ±0.5 inch may occur and is not considered a manufacturing defect under our fulfillment process.
If you believe the product has a significant size discrepancy, please contact us with:
- Photographs of the product
- Photographs showing the measurement
- The order number
- The size ordered
We will review the issue with our fulfillment partner.
5. Returns for Change of Mind
Because our products are made on demand, we generally do not accept returns or refunds simply because a customer has changed their mind, does not like the design after receiving it, ordered the wrong size, ordered the wrong color, or no longer wants the product.
If a customer wants a different product, size, color, or design despite receiving the correct and defect-free item, the customer may contact us and we can advise whether a new order can be placed.
Any such new order and applicable shipping/production costs may be borne by the customer.
6. Exchange / Replacement Process
If your claim is approved, we may offer one of the following remedies, depending on the circumstances:
A. Replacement
We may produce and ship a replacement product of the same design, size and variant.
B. Refund
Where a refund is approved, the refund will be processed to the original payment method where technically possible, or through another appropriate method communicated to the customer.
C. Store Credit
In certain circumstances, we may offer store credit as an alternative to a monetary refund, subject to customer agreement.
Our fulfillment partner states that approved refund credits may be processed within approximately 2–3 days, while replacement products may be shipped within approximately 2–3 days after approval, with final delivery depending on the destination and courier service.
Please note that these are fulfillment timelines and the actual delivery time may vary.
7. Wrong Product or Wrong Variant Received
If you receive a product that is different from what you ordered due to an error in fulfillment, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photograph of the product received
- Photograph of the packaging/shipping label
- Unboxing video, if available
- Details of what you originally ordered
After verification, we may arrange a replacement or refund, as appropriate.
8. Lost-in-Transit Orders
If an order is confirmed as lost in transit by the shipping carrier, we will work with our fulfillment and shipping partners to resolve the issue.
Where the shipment is officially confirmed as lost and a refund is approved by the fulfillment process, the applicable refund will be processed.
Please note that a shipment being delayed does not automatically mean that it is lost.
Qikink's current policy provides for refunds for products that are officially confirmed as lost in transit.
9. Delayed Deliveries
We provide FREE DELIVERY on eligible orders from Goyal Style.
Although we work with our fulfillment and courier partners to deliver orders as quickly as possible, delivery dates are estimates and can be affected by:
- Courier delays
- Weather conditions
- Natural disasters
- Holidays
- Operational disruptions
- Incorrect or incomplete addresses
- Remote-area delivery
- Other circumstances outside our reasonable control
A delay in delivery does not automatically qualify an order for a refund.
If an order remains undelivered for an extended period, please contact us so that we can investigate its status with the shipping/fulfillment partner.
10. Return-to-Origin (RTO) / Undelivered Orders
An order may be returned to origin if the courier is unable to deliver it.
Possible reasons include:
- Incorrect or incomplete address
- Incorrect pincode
- Customer unavailable or unreachable
- Customer refusing delivery
- COD amount not being available
- Premises/office being closed
- Customer requesting future delivery
- Pincode becoming unserviceable
- Other courier/serviceability issues
Qikink states that RTO shipments are returned to its designated fulfillment facility rather than to the merchant's own address, and returned products can generally be stored for up to 100 days for possible re-shipping.
If an order is returned because of an incorrect/incomplete customer address or failed delivery
We may offer the option to re-ship the order, subject to applicable re-shipping/handling charges.
If the customer requests re-shipment, additional shipping and applicable handling charges may apply.
Important
Free delivery applies to the original shipment. If an order has to be re-shipped because of an incorrect address, failed delivery, customer unavailability, refusal, or another customer-related delivery issue, the additional shipping cost may be charged to the customer.
11. RTO Refunds
An RTO/undelivered order is not automatically eligible for a refund merely because it was returned to the fulfillment facility.
If the package could not be delivered because of an incorrect address, customer refusal, customer unavailability, or another customer-related reason, we may offer re-shipment instead of a refund.
Where the pincode becomes unserviceable after the order is placed, our fulfillment partner states that it is not responsible for the resulting RTO and no refund is processed by Qikink in such circumstances.
Each refund request will be reviewed according to the circumstances of the order.
12. Package Damaged During Delivery
If the outer package appears damaged, torn, opened, crushed, or otherwise compromised when delivered:
- Take photographs/videos of the package before opening it.
- Record an unboxing video.
- Keep the original packaging.
- Contact us as soon as possible.
- If possible, mention the damage in the delivery/courier remarks.
This evidence may be required for us to raise a claim with the courier or fulfillment partner.
13. Product Colour Differences
The actual product colour may vary slightly from the colour displayed on your phone, computer, or other screen.
Differences can occur because of:
- Screen brightness
- Display settings
- Colour profiles
- Lighting conditions
- Digital printing processes
- Printing technology and ink characteristics
A minor colour difference is therefore not automatically considered a product defect.
Our fulfillment partner also notes that exact colour matching is not always possible with digital printing processes.
14. Items Not Eligible for Return or Refund
Unless there is a verified manufacturing, printing, fulfillment, or transit-related issue, the following generally do not qualify for a return or refund:
- Wrong size selected by the customer
- Wrong colour selected by the customer
- Change of mind
- Customer no longer wants the product
- Product ordered by mistake
- Minor colour differences caused by screen/display settings
- Normal manufacturing measurement tolerance
- Normal variations associated with print-on-demand production
- Damage caused by the customer
- Damage caused while opening the package with a sharp object
- Products that have been washed, altered, modified, or improperly used
- Claims submitted after the applicable 7-day claim period
- Orders returned because of an incorrect/incomplete address or customer-related delivery failure, except where we specifically approve another resolution
15. How to Request a Return, Replacement or Refund
To request assistance, please contact us:
Goyal Style
Phone: 9950409900
Address: Village Post Hajiwas, Tehsil Raipur, District Beawar, Rajasthan – 306105
Please include the following information:
Subject: Return/Refund Request – [Order Number]
- Order number
- Customer name
- Phone number
- Product name
- Date of delivery
- Reason for the request
- Clear photographs
- Unboxing video, where applicable
- Photographs of the original packaging
- Any other information requested by our support team
Please do not send any product back to our address unless our team has specifically instructed you to do so.
Because our fulfillment partner uses its designated return/fulfillment facility for certain return processes, sending a package directly to our registered address without authorization may delay or prevent processing.
16. Return Approval
Submitting a return or refund request does not automatically mean that it has been approved.
Our team may review:
- Order details
- Product condition
- Photographs/videos
- Packaging
- Delivery information
- Size/variant information
- Courier status
- Fulfillment records
We reserve the right to reject a claim where the issue does not meet the conditions of this policy or where sufficient evidence is not provided.
17. Refund Processing
Once a refund is approved, we will initiate the applicable refund process.
The time taken for the amount to appear in your account can depend on:
- Payment method
- Bank/payment gateway
- Processing time
- Weekends and public holidays
- Other financial institution procedures
The original payment method will generally be used where possible.
If a refund cannot be processed to the original payment method, we will contact you regarding an alternative method.
18. Free Delivery
Goyal Style currently offers FREE DELIVERY on eligible orders.
Free delivery means that no separate standard shipping charge is added to eligible orders at checkout.
However, free delivery does not mean that additional shipping costs arising from customer-requested re-shipment, incorrect address correction, or other customer-related delivery issues will always be free.
19. Important POD Policy
Goyal Style operates using a print-on-demand fulfillment model. Products are manufactured/printed after an order is placed.
Consequently, we cannot treat our products in the same manner as mass-produced ready-stock products.
Our return and refund process is therefore designed around the return, replacement, refund, and fulfillment procedures of our POD partner, while providing customers with a straightforward way to report genuine product issues.
Qikink's current policy similarly states that custom/POD products are generally not eligible for returns except in cases involving defects or fulfillment errors, and that general size exchanges/non-defective returns are handled through a new order at the seller/customer's expense.
20. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business, products, fulfillment process, payment methods, courier services, or applicable requirements.
The latest version published on our website will apply to orders placed after the effective date of the updated policy.
21. Contact Us
If you have any questions regarding returns, replacements, refunds, or your order, please contact us:
Goyal Style
Phone: 9950409900
Address:
Village Post Hajiwas,
Tehsil Raipur, District Beawar,
Rajasthan – 306105, India
Website: https://goyalstyle.com/
We are happy to assist you with genuine product and order-related concerns.